Terms & Conditions

User Agreement

Before you secure your spot on our tour, we kindly ask that you take a moment to review our terms and conditions. These terms outline what to expect from Holidia Travels and what we expect from our travelers. It’s important for both of us to be on the same page to ensure a smooth and enjoyable experience for everyone. If you have any questions or concerns after reviewing the terms and conditions, feel free to discuss them with us. We’re happy to chat! To finalize your reservation, simply agree to the terms and conditions. By using our website www.HolidiaTravels.com or contacting us about travel arrangements, you confirm you’re 18 or older and have accepted these terms.

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General Note

This website is owned and operated by Holidia Travels, with offices located at Sri Lanka. Customers are responsible for reading the terms and conditions including booking conditions which are available on request.  The laws of the Democratic Socialist Republic of Sri Lanka govern the use of this website and you irrevocably submit to the non-exclusive jurisdiction of the courts of Sri Lanka. Holidia Travels reserves the right to bring proceedings against you in the country of your residence. In rare cases, unexpected events like fuel price hikes, new travel taxes, or entrance fee increases may require adjustments to the tour price. We’ll keep you informed of any such changes and obtain your approval before applying them. For bank transfers, any fees incurred outside of Sri Lanka will be the responsibility of the sender.

Transport 

You’ll travel between locations in an air-conditioned vehicle, as detailed in the itinerary. Enhance your trip with our optional excursions and services (additional fees apply). Visits to wildlife parks might be at client’s  very own risk. For an unobstructed view of the wildlife, we offer non-air-conditioned safari vehicles and have a limited insurance scope (not comprehensive as in the case of vehicles used for tours). Please note that the vehicles used except your private vehicle, for the activities may be Non- Air Conditioned. (Safari Jeeps, Train, Boat Etc)
 

Accommodation 

 The tour includes accommodations at the hotels outlined in the proposal for the specified dates. Meals will be provided in accordance with the agreed-upon meal plan, as confirmed upon selection of room type and hotel standards. To personalize your stay, let us know during booking if you have any preferences for room location, bed type (double/twin), or smoking/non-smoking options. While we can’t guarantee availability, we’ll be happy to discuss alternative options if your initial requests can’t be met. Once you confirm our proposal, we’ll lock in your reservations at the preferred hotels from the itinerary. If necessary, we’ll find equally comfortable alternatives. You’ll then receive your final confirmation with all the details. Should a hotel change impact the cost, we’ll prioritize options that minimize price adjustments and update your quote for your approval.
 

Travel Insurance  

 You are strongly recommended to take out personal travel insurance, at the time of booking, for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate. Booking acceptance shall be deemed to include your confirmation that you have taken out such insurance. 
 

Nature of Travel 

 Holidays offered by Holida Travels can range from luxury itineraries to programmes for the more budget-conscious. We will make every effort to ensure that our planning is meticulous. But amenities and infrastructure in Sri Lanka can at times be comparatively underdeveloped. Delays, moments of discomfort and risk can naturally occur in all travel.
 

Payment

If paid by bank transfer any charges arising outside Sri Lanka should be borne by the remitter. Payments can be done in all the four currencies, US $, Euro €, GBP £ or LKR ₨. We reserve the right to charge USD 100 per change in the event of you wishing to transfer to another tour, change a confirmed booking or change Your Travel Arrangements in any way. This is in addition to any cancellation or other charge levied by operators, suppliers or airlines. The charge applies whether or not we are successful in confirming the amended reservation. An additional fee will be imposed if you choose to pay upon arrival, as we must pre-book the accommodations. If you fail to meet the payment deadlines stated to you, we reserve the right to cancel your tentative booking and will inform you of this. 
All prices are provided in United States dollars. 
 

Air Booking

Reconfirmation of flight bookings is your responsibility. As Travel Arrangements may be booked to connect with international and domestic air flights it is Your responsibility to keep us updated as to flight times and numbers.
 

Responsibility 

We will only accept liability for incidents that arise as a direct result of our proven negligence, or that of our suppliers, in respect of arrangements forming part of your holiday itinerary, in cases where all your holiday accommodation and transfers are arranged by us for the entire extent of your stay. This applies to illness, injury and/or death. 
 

Arbitration 

 When your booking is confirmed with us, a contract between Holidia Travels and / you is constituted. That contract and these Booking Terms and Conditions shall be governed in all respects by the laws of Sri Lanka.